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              • Asthma Medication Ratio Tip Sheet
              • 90-Day Referral Completion – Exploratory Tip Sheet
              • Antidepressant Medication Management Tip Sheet
              • Application of Dental Fluoride Varnish Tip Sheet
              • Immunizations: Children (Combo 10) Tip Sheet
              • Chlamydia Screening in Women Tip Sheet
              • Child and Adolescent Well-Care Visits Tip Sheet
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              • Child and Adolescents BMI Assessment Tip Sheet
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              • Well-Child Visits in the First 15 Months of Life Tip Sheet
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              • Preventable Emergency Visits Tip Sheet
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              • Controlling High Blood Pressure – Exploratory Measure Tip Sheet
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              • Best Practices for Reducing Patient No-Shows Tip Sheet
              • Ambulatory Care Sensitive Admissions Tip Sheet
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              • USPSTF Recommendations for Primary Care Practice
              • Preventable Emergency Visits Diagnoses Tip Sheet
              • Blood Lead Testing Flyer
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              • Depression Screening for Adolescents and Adults Tip Sheet
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Home > For Providers > Manage Care > Behavioral Health > Become an Alliance Behavioral Health Provider

Manage Care

Become an Alliance Behavioral Health Provider

Starting July 1, 2025, the Alliance will bring behavioral health services in house, taking over responsibility for contracting and credentialing all behavioral health providers. We invite providers in Mariposa, Merced, Monterey, San Benito and Santa Cruz counties to complete an Alliance credentialing application and join our network today!

Learn more about the benefits of joining the Alliance provider network on our Why Join page.

Credentialing application incentive

Complete your credentialing application by these dates to receive a financial incentive!

  • Jan. 16-March 1, 2025: $400.
  • After March 1, 2025: $300.

Ready to get started? Email us at joinus@ccahstage.wpengine.com

What is changing?

As of July 1, 2025, the Alliance will assume responsibility for:

  • Contracting with a network of providers to treat the mild to moderate behavioral health needs of our members.
  • Provider support for inquiries and concerns, credentialing and training.
  • Behavioral health authorizations and claims processing.

These services are managed by Carelon Behavioral Health (Carelon) through June 30, 2025. The Alliance will collaborate closely with Carelon to ensure a seamless transition and continued care for our members.

Note: A provider’s contractual relationship with Carelon is independent of the Alliance. If providers want to contract with the Alliance, they can start the process now and the contract will take effect on July 1, 2025.

Alliance Medi-Cal members with serious behavioral health issues (such as substance use disorders, schizophrenia or eating disorders) will continue to be referred to their county’s behavioral health department for care.

Rates and incentives

What are the Alliance’s rates for behavioral health providers?

The Alliance’s rates are the same as Carelon’s rates, but we do not pay based on fee schedule. We pay 100% Medicare rates, which are significantly higher than Medi-Cal rates.

  • PhDs and MDs receive 100% of the Medicare rate.
  • NPs and PAs receive 85% of the Medicare rate.
  • Master’s level providers receive 75% of the Medicare rate.
What incentives are available in addition to base payment?
  • Bilingual visit add-on: $10.
    • Provide visit in community setting: $25 per visit. 
    • Appointments for post-ED utilization within 14 days: $50 per visit. 
  • One-time payments:
    • Complete Provider Satisfaction Survey: $100. 
    • Complete health equity training: $200. 
    • Bilingual annual bonus: $250. 
    • DHCS ACEs Aware training: $200 per attestation to DHCS. 
    • PCP coordination: $25.
    • Member access incentive: The more Alliance members you see, the more you can earn per new member. This is an annualized calculation based on prior Carelon utilization.

Credentialing process

Our Provider Services team is here to guide you through the behavioral health credentialing process. You can read an overview of the steps to apply on the How to Join page. Before starting your application, please connect with a Provider Relations Representative with any questions. Call 831-430-5504.

Which credentialing application should my office complete?
  • DO/MD/Psychiatrist: Physician Provider Credentialing Application
  • NP/PA: Non-Physician Medical Practitioner Credentialing Application
  • LCSW/LMFT/LPCC/ABA/BHT/PsyD: Allied Provider Credentialing Application
My office is already contracted with the Alliance on the medical side. What do I need to do?

Please fill out an updated Request for Provider Information and W9 as part of your application to provide behavioral health services in the Alliance network. You will also need to complete a behavioral health contract.

Contact Provider Services

General 831-430-5504
Claims
Billing questions, claims status, general claims information
831-430-5503
Authorizations
General authorization information or questions
831-430-5506
Authorization Status
Checking the status of submitted authorizations
831-430-5511
Pharmacy
Authorizations, general pharmacy information or questions
831-430-5507

Provider Resources

  • Provider Portal
  • Provider Directory
  • Provider Manual
  • Procedure Code Lookup Tool

Contact Escalation

If providers are having a difficult time connecting with Carelon, please contact Alliance Provider Services for support at BH_ProviderEscalation@ccah-alliance.org or 831-430-5504.

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