Important Medi-Cal Plan Information
- The Provider Directory lists the doctors in the Alliance network.
- The Member Handbook tells you about your coverage under the Alliance.
- You can also view the approved Drug List, also called a "Formulary."
Call Member Services if you:
- Want a copy of any of these things mailed to you.
- Need help finding a doctor.
- Have questions about your benefits.
Call Member Services at 800-700-3874.
For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 711). We are here 8 a.m. – 5:30 p.m., Monday through Friday. The call is toll free. If you speak a language other than English, you can get language assistance services at no cost.
Phone numbers to know
- Alliance Member Services: 800-700-3874 (TTY: Dial 711)
- 24/7 Alliance Nurse Advice Line: 844-971-8907
- Language Assistance Services: 800-700-3874, ext. 5580
- Mental Health Services: Carelon Behavioral Health 855-765-9700
- Vision Services Plan (for routine vision services): 800-877-7195
- Medi-Cal Dental Program (for dental services): 800-322-6384
- Alliance Care Management Line: 800-700-3874, ext. 5512
- Alliance Health Education Line: 800-700-3874, ext. 5580
- Alliance Transportation Services: 800-700-3874